Shipping + Returns
 

THE WHITE LILY PROMISE
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!

If you have received a damaged or defective item, please Call Us at (615) 754-5618 or Email Us at customercare@whitelilyboutique.co and we will rectify this right away! 

WE ONLY OFFER ONLINE STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Online Store Credit never expires. We get new styles every week and hope we can assist you in finding something new if your purchase doesn't work out!

HOW WILL I RECEIVE MY ONLINE STORE CREDIT? Expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse. Online Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You are not credited back shipping. Thank you for your patience!

WHERE DO I SEND MY RETURN TO?
1736 North Mt Juliet Road
Mt Juliet, TN 37122

DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time. 

ADDITIONAL RETURN DETAILS: 

  • We only offer ONLINE STORE CREDIT for returns. We don't issue refunds back to your method of payment.

  • The amount of your Online Store Credit is only for the item(s) you purchased and does not include the shipping.

  • We DO NOT send return labels, so you can send the item back however you prefer.

  • Merchandise must be returned within 14 days from the receive date.

  • Merchandise must be unwashed and unworn with tags still attached.

  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.

  • Online Store Credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.

  • Final Few, Flash Sale and Sale Items are FINAL SALE!

  • All accessories are FINAL SALE!

  • Bodysuits and Intimates are FINAL SALE!

  • We do not hold items for returns or exchanges.

  • Please allow 3 business days for return processing.

  • Once your return is processed, we will email you an egift card with your online store credit that you can use on our website.

  • Online Store Credit may only be used for online purchases to White Lily Boutique.

  • Preorders of backordered items may ship separately.

  • Any returns past the policy will not be accepted or store credited.

Exchanges

  • Exchanges must be the same item, but different size request.

  • We are not able to exchange for different items.

  • If you need a different size in your item, note your size exchange on your invoice and send it back to our 1736 N. Mount Juliet Rd, Mt Juliet address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with online store credit to be used for future online purchases.

Shoe Return Policy

  • Shoes must be UNWORN.

  • Merchandise must be in original packaging with the original invoice included.

  • Shoe returns must adhere to all of our requirements from our Return Policy above.